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An Emergent Change ProcessIn practice, a change process rarely follows a simple sequence of planned stages:
A change initiative is most likely to success where this near chaotic reality is recognised, and where the planning and process adapts to this reality rather than trying to adapt reality to a convenient rational-linear process. Whichever is the preferred change process in terms of the main elements identified, and whether it is based on a Deming style rolling ball, a Kanter style wheel, or one of the spiral models, it is most important to recognise that change:
A model therefore needs to recognise these different elements, and the different speeds at which they may cycle, and therefore a model utilising a number of concentric rings provides the simplest and most suitable model. The example shown below is for a PDCA cycle, but may be equally applied to any other process.
Once this nature of change is recognised, the planning process needs to adapt to identify suitable milestones within each 'ring' of the process, to identify staged deliverables (and critical paths for achieving them), to incorporate suitable contingency based on prior experience etc. to ensure that suitable planning and control is maintained, despite the apparently complex environment.
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