Essential Consultancy Services
Management of Services
Consideration of the organisation, process and culture through which the delivery and evolution of the service is managed to ensure that it meets existing requirements, and develops to realise its full potential for both party's benefit.
Management culture and processes
Whether a service is being internally or externally provided, it is important that the management arrangements and approach is established for all aspects of:
Roles, responsibilities and processes (including escalation and dispute resolution) need to be clearly defined between the customer and supplier organisations, and appropriate points of interaction established.
The Essential design for supplier relationship management may be applied to internal service delivery and customer service, as well as to external supplier relationships.
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