Essential Consultancy Services




Our Services

Example services to support a service management organisation, with internal or external customers, and based on internal, external or mixed service delivery.

Service creation

  • Requirements analysis
  • Process design
  • Contracts / SLA support for customers or suppliers

Service delivery

  • Service improvement initiatives
  • Review of operational processes against best practice
  • Post incident reviews
  • Business continuity and risk reviews


  • Review of management structures and controls across the whole service delivery chain; reporting, escalation, business ownership.
  • Review of supplier management controls and processes, and relevance to the organisation
  • Cultural analysis where services are persistently failing, inflexible or slow to change to meet new requirements



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The content of these pages represents the personal views of the author and is provided for information only.  The content does not constitute advice.  The reader shall accept responsibility for all uses to which the information is put.

For help in developing and implementing, or reviewing the effectiveness of supplier management arrangements, please contact us: