Essential Consultancy Services

Our Services

Example services to support a service management organisation, with internal or external customers, and based on internal, external or mixed service delivery.

Service creation

• Requirements analysis
• Process design
• Contracts / SLA support for customers or suppliers

Service delivery

• Service improvement initiatives
• Review of operational processes against best practice
• Post incident reviews
• Business continuity and risk reviews

Management

• Review of management structures and controls across the whole service delivery chain; reporting, escalation, business ownership.
• Review of supplier management controls and processes, and relevance to the organisation
• Cultural analysis where services are persistently failing, inflexible or slow to change to meet new requirements

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